Return & Exchange Policy

No Cash Refunds

• Please note that we do not offer card refunds unless the item is damaged or defective upon arrival.
• If your item qualifies for a refund due to damage, the process must begin within 48 hours of receiving the item (see section below).

Exchange Policy

• Items can be exchanged within 7 days of the delivery date.
• To be eligible for an exchange, items must be unused and in their original condition.
• To be eligible for an exchange, items must have all tags and packaging intact.
• To be eligible for an exchange, items must be accompanied by a valid receipt or proof of purchase.
• Exchanges are only available for items of equal or lesser value. If exchanging for a higher-priced item, the price difference must be paid.

Damaged or Defective Items

• If your item arrives damaged or defective, we sincerely apologize and will make it right.
• Please contact us at info@eaglecollections.com within 48 hours of delivery with your order number, clear photos of the item and packaging, a description of the issue.
• Once the issue is confirmed, we will offer a replacement, store credit, or full refund, depending on the situation and item availability.

Order Processing

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has shipped.

Shipping Policy

• We offer nationwide shipping across the U.S., with options for standard and expedited delivery at checkout.
• Standard shipping typically takes 3-7 business days, depending on your location.
• Shipping fees are non-refundable unless the order is canceled before dispatch or if a damaged item is returned.
• Please ensure your shipping address is correct before completing your order. We are not responsible for delays or losses due to incorrect addresses.

Order Cancellation

• Orders may be canceled within 12 hours of placement, provided they have not been processed or shipped.
• Once an order has been shipped, it can no longer be canceled. However, eligible items may still be exchanged according to our exchange policy.

Privacy Policy

• Your privacy is important to us. All personal information collected during checkout or account registration is securely stored and never shared with third parties.
• Payment processing is encrypted and handled by secure, PCI-compliant services.